Routine Appointments
You can request a routine appointment in the next 7 days by:
- Phone 01902 454242
- Visiting the surgery and speak with a receptionist
- Using the NHS App to book a screening test or vaccination
- Completing an online form – Patient Access
To set up an online account please ask for online access at reception. - Contact surgery online
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments can be booked up to 2 weeks in advance.
Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. Please note that as we are an advanced training Practice it is sometimes not possible to book appointments with the Partners.
Please make a separate appointment for each person seeing the doctor.
Urgent Appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) by:
- Phoning 01902 454242
Monday and Tuesday, 8.30am to 6.00pm, 8.30am to 8.00pm on Wednesday, 8.30am to 1.00pm on Thursday, and 8am to 5.30pm on Friday.
- Visiting the surgery and speak with a receptionist
We are open Monday and Tuesday, 8.50am to 6.00pm, 8.50am to 8.00pm on Wednesday, 8.50am to 1.00pm on Thursday, and 8am to 5.30pm on Friday.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Sick children are seen as soon as possible if brought to the surgery (this is often quicker than a home visit). If you are worried about bringing your child out, the doctor or nurse can advise you if you telephone the surgery beforehand.
Please use this service for genuine urgent problems only.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
The doctors and practice nurse are generally available to give telephone advice between 11.00am – 11.30am each weekday.
The receptionist may ask you to leave your telephone number so that the doctor can call you back.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Doctor Consulting Times
By Appointment:
Monday: 9.00am – 11.00am and 3.30pm –5.30 pm
Tuesday: 9.00am – 11.00am and 3.30pm – 5.30pm
Wednesday: 9.00am – 11.00am and 3.30pm – 7.45pm
Thursday: 9.00am – 11.00am
Friday: 9.00am – 11.00am and 3.30pm – 5.15pm
Nurse Appointment Times
By Appointment:
Monday – Wednesday: 9.00am – 12.00pm and 3.30pm – 5.40pm
Thursday: 9.00am – 12.00pm
Friday: 9.00am – 12.00am and 3.00pm – 5.20pm
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
If you are cancelling an appointment for the same day, please contact the practice as soon as possible.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Phone 01902 454242
– Monday and Tuesday, 8.30am to 6.00pm, 8.30am to 8.00pm on Wednesday, 8.30am to 1.00pm on Thursday, and 8am to 5.30pm on Friday.
- Visiting the surgery and speak with a receptionist
– We are open Monday and Tuesday, 8.50am to 6.00pm, 8.50am to 8.00pm on Wednesday, 8.50am to 1.00pm on Thursday, and 8am to 5.30pm on Friday.
- Cancel Via NHS App
- Replying ‘Cancel’ to SMS Text Message Reminder
Home Visits
Home visits are for patients who are genuinely too ill to come to the surgery. Please try to phone the surgery before 10.30am giving details of your problem so that the doctor can assess how urgent the visit is.
The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.
Home visits are normally made between 11.15am and 1.30pm.
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.